From Karachi to Kashmir  we deliver everywhere in Pakistan!

Easy & Hassle-Free Returns

We want you to fully enjoy your fragrance experience. If something isn’t right, we offer an extended return and exchange period.

  • Return & Exchange Window: You may return or exchange your product within 10 days of receiving your order.
  • Product Condition: The item must be in its original packaging with unbroken bottle as received
  • Eligible Returns: Returns are only accepted for product unavailability or manufacturing defects.
  • Non-Returnable Items: Tester Kits cannot be returned or exchanged, except in cases of damage during delivery.

Order Cancellations & Return Shipping

  • Order Cancellations: We reserve the right to cancel orders due to product unavailability or any other valid reason. Customers will be notified via email or phone.
  • Received the Wrong Product? If you receive an incorrect item, we will cover the return shipping cost and arrange a replacement at no additional charge.
  • Damaged Products:If your order arrives damaged, please contact us within 48 hours of delivery with supporting images for a quick resolution.

Our customer support team is here to assist you with any concerns regarding returns and exchanges. For help, reach out to us at orders@exotiksfragrances.com.

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