From Karachi to Kashmir — we deliver everywhere in Pakistan!
Easy & Hassle-Free Returns
We want you to fully enjoy your fragrance experience. If something isn’t right, we offer an extended return and exchange period.
- Return & Exchange Window: You may return or exchange your product within 10 days of receiving your order.
- Product Condition: The item must be in its original packaging with unbroken bottle as received
- Eligible Returns: Returns are only accepted for product unavailability or manufacturing defects.
- Non-Returnable Items: Tester Kits cannot be returned or exchanged, except in cases of damage during delivery.
Order Cancellations & Return Shipping
- Order Cancellations: We reserve the right to cancel orders due to product unavailability or any other valid reason. Customers will be notified via email or phone.
- Received the Wrong Product? If you receive an incorrect item, we will cover the return shipping cost and arrange a replacement at no additional charge.
- Damaged Products:If your order arrives damaged, please contact us within 48 hours of delivery with supporting images for a quick resolution.
Our customer support team is here to assist you with any concerns regarding returns and exchanges. For help, reach out to us at orders@exotiksfragrances.com.
éxotiks is a fragrance company that creates fascinating, long-lasting scents using uncommon materials as inspiration.
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Contacts
- +92 326 232 4701
- Karachi, Pakistan
- 10:00 AM - 07:00 PM
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