Privacy Policy

Last updated: 22/09/2026

exotiks (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us through any platform, including third-party services such as Shopify.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to information that can identify an individual, including the information described below, as “Personal Information”.

Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to improve and optimize our website.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: May be shared with our service providers and processors, including Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, email address, phone number, and payment information necessary to process your order.

• Purpose of collection: To provide products or services to you, fulfill your orders, process payments, arrange shipping, issue invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, where permitted and in accordance with your preferences, provide information or advertising relating to our products and services.

• Source of collection: Collected directly from you.

• Disclosure for a business purpose: May be shared with our service providers and processors, including Shopify, payment processors, and shipping or delivery partners.

Customer Support Information

• Examples of Personal Information collected: Information you provide when contacting us for customer support, such as your name, phone number, email address, order information, and details of your inquiry.

• Purpose of collection: To provide customer support, respond to inquiries, resolve issues, and assist with orders.

• Source of collection: Collected directly from you.

• Disclosure for a business purpose: May be shared with service providers where necessary to provide customer support or resolve your request.

Minors

Our Site is not intended for individuals under the age of 14. We do not intentionally collect Personal Information from children.

If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us using the contact information provided below to request its deletion.

Sharing Personal Information

We may share your Personal Information with service providers that help us provide our services and fulfill our contracts with you.

For example:

• We use Shopify to power our online store. You can read more about how Shopify handles Personal Information through Shopify’s Privacy Policy.

• We may share information with payment processors and delivery or courier companies when necessary to process and deliver your order.

• We may share Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, protect our rights, or prevent fraud and other unlawful activities.

Using Personal Information

We use your Personal Information to provide our services to you, which may include:

• Offering and selling our products

• Processing and fulfilling orders

• Processing payments

• Arranging shipping and delivery

• Sending invoices and order confirmations

• Providing customer support

• Communicating with you about your orders

• Improving our website, products, and services

• Understanding website usage and customer preferences

• Sending information about new products, services, promotions, and offers where permitted by applicable law and in accordance with your preferences

• Detecting and preventing fraud, misuse, or unauthorized transactions

Lawful Basis

Where applicable, including for residents of the European Economic Area (EEA), we may process Personal Information based on the following lawful bases:

• Your consent

• The performance of a contract between you and the Site

• Compliance with our legal obligations

• Protection of your vital interests

• Performance of a task carried out in the public interest

• Our legitimate interests, where those interests do not override your fundamental rights and freedoms

Retention

When you place an order through our Site, we may retain your Personal Information for our records for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements.

Where applicable, you may request that your Personal Information be deleted, subject to legal or legitimate business requirements that may require us to retain certain information.

Automatic Decision-Making

Where applicable, certain automated systems used by our ecommerce and payment service providers may process customer information for purposes such as fraud prevention and transaction security.

These systems may include measures such as temporarily restricting IP addresses or payment methods associated with repeated failed or suspicious transactions.

Such automated processing is generally used to protect our customers and business from fraudulent or unauthorized activity.

GDPR

If you are a resident of the European Economic Area (EEA), you may have certain rights regarding your Personal Information, including the right to access, correct, update, or request deletion of your Personal Information, subject to applicable laws and exceptions.

You may also have rights to request portability of your Personal Information or object to certain types of processing.

If you would like to exercise any applicable rights, please contact us using the contact information provided below.

Your Personal Information may be processed or stored in countries outside the EEA through our service providers. Where applicable, such transfers are handled in accordance with applicable data protection requirements.

CCPA

If you are a resident of California, you may have certain rights regarding your Personal Information under applicable California privacy laws, including rights to access, correct, or request deletion of certain Personal Information.

If you would like to exercise any applicable rights, please contact us using the contact information provided below.

Where permitted by law, you may also designate an authorized agent to submit a privacy request on your behalf.

Cookies

A cookie is a small amount of information that is downloaded to your computer or mobile device when you visit our Site.

We may use different types of cookies and similar technologies, including functional, performance, analytics, advertising, and social media cookies.

Cookies can improve your browsing experience by allowing the website to remember your actions and preferences. They may also help us understand how visitors use our website, such as whether someone is visiting for the first time or returning to the Site.

We use cookies and similar technologies to optimize your experience on our Site and provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with the shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Stores tracking preferences.
_landing_page	Tracks landing pages.
_orig_referrer	Tracks referring pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing and referrals.
_shopify_sa_t	Shopify analytics relating to marketing and referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

Additional cookies or tracking technologies may be used depending on the services, apps, analytics tools, advertising platforms, and integrations connected to our Shopify store.

The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies remain until they expire or are deleted.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may negatively affect your user experience, and some parts of our website may not function properly.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser settings, usually found under “Tools,” “Settings,” or “Preferences.”

Blocking cookies may not completely prevent the sharing or collection of information by certain third parties, such as advertising or analytics partners. Where applicable, you should follow the relevant third party’s instructions to manage your privacy preferences.

Do Not Track

Some web browsers may provide a “Do Not Track” setting. Because there is currently no consistent industry standard for responding to such signals, our Site may not alter its data collection or usage practices solely based on a Do Not Track signal.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

For any privacy-related questions, concerns, or requests regarding your Personal Information, please contact us:

Email: exotiksfragrances@gmail.com
Phone: 0326-2324701

exotiks
Karachi, Pakistan