Exotiks Return & Exchange Policy

At Exotiks, we want you to shop with confidence. If your fragrance isn't the right fit, we're here to help with a simple and transparent return and exchange process.

Returns

You may request a return within 10 days of receiving your order.

To be eligible for a return:

• The return request must be made within 10 days after delivery.
• The perfume bottle must not be broken, cracked, or damaged.
• You may test the fragrance before deciding.
• Bottles with up to 10–20% usage are still eligible for return, provided they meet our return conditions.
• The product must include its original bottle, cap, and packaging where possible.

Refunds

If your return is approved:

• You will receive a refund of the product price.
• Delivery charges are non-refundable.
• Applicable taxes (4%) are non-refundable.
• Refunds will be processed after the returned product passes our quality inspection.

Exchange Policy

If you'd like to exchange your fragrance for another Exotiks perfume:

• Request an exchange within 10 days of delivery.
• Our courier partner will deliver your replacement fragrance and collect the original product at the same time, making the process simple and convenient.
• Any price difference between the exchanged products will be calculated and communicated by our customer support team before dispatch.
• Exchange orders include a delivery and handling fee of PKR 200–250, depending on the current courier charges.

Return & Exchange Approval

Returns and exchanges may be refused if:

• The bottle is broken, cracked, leaking, or intentionally damaged.
• The product has been excessively used (generally more than 20% of the contents).
• The request is made after the 10-day return period.
• The returned product does not match the original order.

Damaged or Incorrect Orders

If you receive:

• The wrong fragrance
• A damaged package
• A leaking bottle
• A missing item

Please contact us within 48 hours of delivery with your order number and clear photos or a short video so we can resolve the issue as quickly as possible.

 

How to Request a Return or Exchange

Contact our customer support with:

• Your order number
• Your name
• The reason for the return or exchange
• Photos of the product (if applicable)

Our team will guide you through the next steps.

 

General Information

• Perfume performance and scent perception vary from person to person based on skin chemistry and environment.
• Minor variations in fragrance performance are not considered manufacturing defects.
• Refunds are processed only after the returned item has been received and inspected.
• Exotiks reserves the right to decline any return or exchange that does not meet the policy outlined above.

Thank you for choosing Exotiks. We're committed to providing premium fragrances and a shopping experience you can trust.