Shipping Policy

At exotiks, we take care to ensure that your order is packed securely and delivered to you safely and on time. Please review our shipping and delivery guidelines below.

Delivery Across Pakistan

We offer delivery across Pakistan.
Orders are generally delivered within 4–5 working days nationwide.
Orders within Karachi are generally delivered within 2–3 business days.
Delivery timelines are estimates and may vary due to public holidays, weather conditions, courier delays, unforeseen circumstances, or incorrect/incomplete customer information.
Orders are dispatched after successful order confirmation and verification.
Customers are responsible for providing a complete and accurate delivery address and active contact number.

Order Processing

Orders are processed and prepared for dispatch after confirmation.

Once your order has been handed over to the courier, delivery will be subject to the courier's delivery schedule and service availability in your area.

In case of any unexpected delay, our team will make reasonable efforts to assist and provide the latest available order status.

Check Your Parcel Before Accepting

We strongly recommend checking the condition of your parcel before accepting it from the courier.

If the parcel is visibly broken, crushed, leaking, opened, or appears to have been tampered with, please do not accept the parcel.

If you notice visible damage:

Refuse the parcel at the time of delivery.
Inform the courier representative about the damage.
Contact exotiks as soon as possible and provide your order details.
If possible, take photographs or videos of the damaged parcel for documentation.

If the outer packaging appears completely intact but you discover a damaged product after opening the parcel, please contact us immediately so our team can review the issue and guide you accordingly.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
Active phone number
Relevant area, street, building, or landmark details

exotiks will not be responsible for delays caused by incorrect, incomplete, or unreachable delivery information.

Additional delivery charges may apply if an order needs to be re-dispatched due to incorrect address information or customer-related delivery issues.

Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, unreachable, or the delivery information is incorrect, the courier may make additional delivery attempts or return the parcel to us.

Any additional shipping or re-delivery charges resulting from such circumstances may be the customer's responsibility.

Delivery Delays

While we aim to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

Courier operational issues
Weather conditions
Public holidays
High-volume sales periods
Natural events or other unforeseen circumstances
Incorrect or incomplete delivery information
Service limitations in certain locations
Such delays do not automatically qualify an order for cancellation or compensation.