Terms & Conditions

Last updated: 22/09/2026

Welcome to exotiks. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

General Agreement

By accessing or using this website, you agree to follow all the Terms & Conditions set by exotiks.

These Terms & Conditions include any policies, guidelines, and rules referenced on our website. Your continued use of the website means that you accept these terms and any future updates made to them.

If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.

Eligibility

To make a purchase or use the services of this website, you must be at least the age of majority in your country or region.

If you allow a minor to access or use the website, you are responsible for their use of the website and for ensuring compliance with these Terms & Conditions.

Product Information

exotiks makes reasonable efforts to ensure that product names, descriptions, images, specifications, fragrance notes, and other information displayed on the website are accurate and up to date.

However, we do not guarantee that all information will always be complete, current, or completely free from errors.

Product colors, packaging, and appearance may vary slightly due to lighting, photography, screen settings, or differences between devices.

Fragrance performance, including longevity and projection, may also vary from person to person depending on factors such as skin type, weather, application, and individual body chemistry.

Pricing & Availability

All prices displayed on the website are subject to change without prior notice.

Product availability may change at any time, and exotiks reserves the right to modify, discontinue, or limit the availability of any product without prior notice.

If a product becomes unavailable after an order has been placed, we may cancel the affected order or contact the customer regarding available alternatives.

We make reasonable efforts to display accurate pricing; however, in the event of an obvious pricing or listing error, we reserve the right to correct the error and, where applicable, cancel the affected order.

Orders & Order Confirmation

Placing an order through our website does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit any order where necessary, including in situations involving:

Incorrect or incomplete customer information
Suspicious or potentially fraudulent activity
Duplicate or unusually large orders
Product availability issues
Pricing or listing errors
Incorrect billing or shipping information
Other circumstances that may affect the successful fulfillment of an order

Customers are responsible for providing accurate information, including their full name, delivery address, phone number, and other information required to process and deliver the order.

Payment

Payments must be made using the payment methods available and accepted on our website.

For online payments, customers are responsible for providing accurate payment information and completing the payment process successfully.

For Cash on Delivery (COD) orders, payment must be made to the courier at the time of delivery.

We reserve the right to verify COD orders before dispatch and may contact the customer for confirmation.

Shipping & Delivery

We offer delivery across Pakistan.

Estimated delivery times are:

Karachi: 2–3 business days
Rest of Pakistan: 4–5 working days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to public holidays, weather conditions, courier delays, high order volumes, incorrect addresses, or circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

For full details regarding shipping and delivery, please refer to our Shipping Policy available on our website.

Damaged Parcels

Customers are advised to inspect the outer condition of their parcel before accepting delivery.

If a parcel appears visibly broken, crushed, opened, leaking, or tampered with, customers should not accept the parcel from the courier.

If you receive a parcel that appears damaged, please contact exotiks as soon as possible with your order details and, where possible, photographs or videos of the parcel.

Returns & Refunds

Returns, exchanges, and refunds are handled according to the exotiks Return Policy available on our website.

Eligibility for a return or refund depends on the applicable return conditions, product condition, and compliance with our Return Policy.

Shipping and delivery charges may not be refundable where applicable.

User Conduct

By using our website, you agree not to engage in any activity that may harm our website, business, customers, or other users.

This includes, but is not limited to:

Uploading or transmitting malicious files, viruses, or harmful code
Attempting unauthorized access to the website or its systems
Interfering with website functionality or security
Providing false, misleading, or fraudulent information
Using the website for unlawful purposes
Attempting to misuse promotions, discounts, payment methods, or other website features
Placing fraudulent or unauthorized orders

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

Intellectual Property

All content available on the exotiks website, including but not limited to logos, brand names, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to exotiks, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content for commercial purposes without prior written permission.

Promotions & Discounts

Promotional offers, discount codes, bundles, and special offers may be subject to specific terms and conditions.

Unless otherwise stated:

Promotional offers cannot be combined with other discounts.
Discount codes must be used according to their stated terms.
Offers may be limited to specific products, customers, locations, or time periods.
exotiks reserves the right to modify or discontinue a promotional offer at any time.

Specific terms displayed with an individual promotion will apply to that promotion.

Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.

Changes to Terms

exotiks may update, modify, or replace these Terms & Conditions at any time.

Any changes will be reflected by updating the “Last updated” date at the beginning of this page.

It is your responsibility to review these Terms & Conditions periodically. By continuing to use our website after changes have been made, you acknowledge and accept the updated Terms & Conditions.